OPS 5095 SYLLABUS - 2875 Words

NOVA SOUTHEASTERN UNIVERSITY H. Wayne Huizenga School of Business and Entrepreneurship Course Syllabus OPS 5095 – Service Operations Management Online Format Winter 2014 Course Blackboard Website: https://sharklearn.nova.edu I. INSTRUCTOR Dr. Frank Wolf wolff@nova.edu 802 388 9911 II. COURSE DESCRIPTION This course focuses on services management in general and service operations in particular. It explores the elements that unite services, that differentiate service processes from non-service processes and that differentiate various types of services from each other. Customers generally participate in the service process, often with direct and uncensored interactions with employees and facilities. The resulting†¦show more content†¦Students are strongly encouraged to visit one of the physical locations and/or take advantage of the vast electronic library available for research. For more information, please visit http://www.nova.edu/library. Please note that all required and recommended materials should be referenced in APA style. VI. GRADING SCALE A. Grading Scale for this course 94-100 A 93-89 A- 88-85 B+ 84-82 B 81-78 B- 77-74 C+ 73-70 C Performance Criteria Basic (2 pt)* Developing (3.25 pts)* Proficient (4.0 pts)* Accomplished (4.5 pts)* Exemplary (5 pts)* Score Identifies and describes problem/s effectively (CC1) Does not state problem(s) or identify symptoms, critical factors and current state in Background discussion. Somewhat states problem(s) in multiple sentences. May identify symptoms, critical factors and current state in Background discussion. States problem(s) in multiple sentences. Identifies symptoms, critical factors and current state in Background discussion. States problem(s) clearly in one sentence. Identifies symptoms, critical factors and current state in Background discussion. States problem(s) clearly and concisely in one sentence. Effectively and completely identifies symptoms, critical factors and current state in Background discussion. Applies operational management models (CC3) Does not apply operational models, course content, and outside research to support position.Show MoreRelatedPorcini S Pronto Final Essay2039 Words   |  9 Pagesï » ¿H. Wayne Huizenga Graduate School of Business and Entrepreneurship Nova Southeastern University Assignment for Course: OPS 5095 – Service Operations Management    Submitted to: Dr. Thomas Griffin Submitted by: Luxuan Xie Date of Submission: Aug 31, 2014 Title of Assignment: Porcinis Pronto CERTIFICATION OF AUTHORSHIP: We certify that we the authors of this paper. Any assistance we received in its preparation is fully acknowledged and disclosed in the paper. We have also cited any sources from which

In A Small Place, Knowledge and Power are Codependent Essay

Knowledge and power are considered two of the most important assets of a society. In the context of Jamaica Kincaid’s A Small Place knowledge could be defined as a set of proficiencies or expertise attained through experience and education and power as a control of one’s own circumstances. While knowledge and power are individually definable, they do not exist in isolation. Knowledge and power are mutually constitutive to one another. In her aggressive and expository essay, Kincaid successfully demonstrates through the use of several examples, that knowledge, which is a necessary precursor to power, is severely lacking in Antigua, which in turn limits the power Antiguans hold over their own society. Kincaid begins by pointing out to†¦show more content†¦And it must not be forgotten, that knowledge also includes an understanding of one’s own culture, nation, and personal history which might be represented by a public monument. Yet Antigua lacks all of these marks that may indicate to a vacationer, that there, knowledge dwells. Then Kincaid abruptly and sarcastically shifts the subject to the beauty of an island. What does a lack of education, medical and technological advance, and culture matter in an island so beautiful? Why would â€Å"you,† a tourist, care about the absence of knowledge in â€Å"your† vacation destination? Kincaid successfully points out in a mordant tone that, absurdly, a lack of knowledge in Antigua is considered unimportant in wake of the tourist-attracting splendor of the island. Kincaid continues using the perspective of the tourist to mark the absence of knowledge by discussing the cars driven by Antiguans. She writes that â€Å"you,† the tourist, â€Å"notice that all the cars you see are brand-new†¦but they have an awful sound.† (6) She continues to explain this predicament when Kincaid’s tourist thinks, â€Å"It’s because they use leaded gasoline in these brand-new cars whose engines were built to use non-leaded gasoline, but you musn’t ask the person driving the car if this is so, because he or she has never heard of unleaded gasoline.† (6) Kincaid directly points out that Antiguans are unfamiliar with the concept of non-leaded gasoline—something that is common knowledge to theShow MoreRelatedChild Poverty : An Advancing Social Issue Essay1568 Words   |  7 PagesThroughout this paper, discussions will take place on, child poverty, an advancing social issue in New Zealand. Also, reasons why child poverty is a social issue in New Zealand will be debated. 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Marketing and Management Profit of Organization

Question: Describe about the Marketing and Management for the Profit of Organization. Answer: Introduction In the previous era, the concept of business was only to earn revenue and maximize the profit of the organization. On the other hand, in todays war, business does not have the aim to earn only profit. Corporate Social Responsibility helps the Business in different ways. This report discloses the marketing mix and positioning of Apple Inc Company. Apple first started its business in United State in the year of 1976 which spreading now around 20 countries including North America into worldwide. In spite of having the financial and business news reports it has been noticed that Pegatron should go for the production of more marginal products of Apple. Apple earned its worldwide annual revenue around $233 billion at the end of fiscal year September 2015. Apple provides free courses to around 18 factories and 280,000 workers by the Apple Education and Development Program (AEDP). Now the company is accelerating to introduce new product by acquiring licenses and business of 3rd party (Menzel , 2013). Background of the Company Apple Inc is the largest manufacturing company in all over the world which produces electronic products like Smartphone, PC and Laptops within the whole country. In the year 2008, the company launched its first version of iPhone Smartphone based on third generation networks for making people more knowledgeable. It is obvious that Apple's iPhone is running well in the market and people are buying this in more quantity. It means that in the sense of Apples service, the company is running widely into the global market as well as outside country in the world. Innovation is the main ingredient of apples corporation due to its ability of product design, devices and functionality. Now the company is planning to find next S-curve to grow up the business in North America as well as another country (Duhigg Kocieniewski, 2012). Marketing Mix of Apple Inc Marketing mix (4 Ps) of Apple Inc shows the exact financial position of the company in North America. Marketing mix describes the whole strategic growth of the company. These are Product, Price, promotion and place (Khan 2014). Product: Apple is continuously increasing its production every day to give more products to the country as well as outside country. Products are genuine of the company and people buy this at a great quantity in North America. The company increases its production every year because profit of the company increases every year. The company earns annual revenue of $233 billion approximately. Products of Apple Inc are more convenient in comparison to the other company by its target market value and competition in the market. The company produces electronic products such as iPad, iPod, iPhone, Mac, Apple TV, Apple watch, Software and much more. These products are sold by people in large quantity in the market of North America and over the worldwide (Greenwald 2013). Price: The price strategy must use to enhance the market value and to find the exact position of the product within target market which helps in products differentiation. Production of the company is totally depends on the market value and price discrimination within the country. If demand of the product is more, the company increases its total revenue and decreases supply. On the other hand, if demand is less, the company decreases its total revenue and increases supply of the product in North America. As target market segmentation, the company offers some new and latest retails product to its customers to improve the performance of the company in North America. Price strategy is totally depends on the success of the company because it discloses the overall performance and market position of the company (Heracleous, 2013). Promotion: Promotion is one of the major elements of marketing mix of Apple Inc which helps to make better performance of the company into global market segmentation. The company makes such promotion in some various ways of communication such as PR, advertising, social media, sales promotion and much more. With the help of these promotions, the company gets more customers for its products. If the market becomes perfectly competitive, the company must follow some specific guidelines to promote their business into international business. There is an IMC mix plan of the company into target market segmentation. The company also makes some promotion by providing companys Email id and website through online to their customers in North America as well as other country. The company promotes its products to increase the margin of profit within the country (Czinkota Ronkainen, 2013). Place: A place refers to the production point which indicates the exact selling point of the companys products. It is an important aspect of determination in the market to sale products as per availability of the people. Some consumers pay money as a premium for the effective location of products in the market. The companys products are directly related with the consumer and it has direct channels with retail business. In order to make production at some specific places, the company needs to get approval with the government. The company is directly related with the government as the channels are of different types such as mass market, specialty and exclusive. These are the main ingredient for the location of companys product. If the company is not built up at specific place, it may not run properly and can suffer from losses within the country (Tapp Spotswood, 2013). Marketing mix is very much needed to grow up the company in North America as well as into international market. These marketing mixes of Apple Inc can also be shown by the diagram which is shown bellow; Figure 1: Marketing Mix of Apple Inc. Source: (www.marketingteacher.com) Positioning of Apple Inc The positioning and growth of Apple Inc depend on the marketing growth and product development because it is necessary for the company to produce satisfactory products for people. There are some keys which help the in the growth and success of the company. The company exhausted $4.6 billion on RD in the last four years and in the same years the company made revenue of $25 to $43 billion in the market. When Microsoft spent 700% of that RD in the same period, it earned only $31 billion. On the other hand, Intel and Cisco exhausted around 400% and made profit of $23 billion in the same period of time. Product position of the company is on top position because it is the largest manufacturing company into global market. Now the company is running widely in North America and other country (Diamantopoulos, 2012). Personal Selling Plan Now the company is running well into worldwide and producing various products like iPad, iPod, iPhone, Mac, Apple TV, Apple watch, Software and much more. However, the company gives more focus on its Smartphone because people demand more for that product in the market. In todays world, iPhone Smartphone, iPad and iPod is running well in the market and prices of the product are also high. Now most of the people are using iPhone and the company is trying to provide better services to the customers. For this, it is planning to set up new features in its existing products and also trying to produce some new hardy products to make more profit. However, the company plans for some future forecasting to provide better product facility to the customer. Though the company is widely running into global market, the company is not situated in some urban region of North America. It is planning to set up new branch of Apple in that place and planning to forecast in future and also planning to make company more profitable (Gershon, 2013). Figure 2: Perceptual map of Apple Source: (www.apple.in/perceptualmaps/) Price Skimming of the company The Company follows the guideline of price skimming when the new product of Apple launches in the market. It also sold this product at high price because of new launch in the market. There are some strategic steps of price skimming in the market such as strategic development, personal selling philosophy development, product development, customer strategy development and presentation strategy development. The company maintains this skimming to build up a genuine recover in its production and advertising cost of the company (Toptal etinkaya, 2015). Pricing competition of the company The company faces perfect competition in the market to produce more goods and to satisfy the needs of people in North America and to the other country. The company does that to increase profit margin as well as efficiency of the company in North America. There are some prerequisite to make a better sale of products such as marketing growth, entrepreneurship analysis and product differentiation. Now the company is facing competition to increase the volume of sales and to make the company more profitable (Huang Yuan, 2016). Figure 3: Pricing competition Source: (www.appleinc.com) Penetration pricing of the company The company is well known in North America and into the global market. As it is the largest manufacturing company in the world, it produces satisfactory and genuine products for the customer. The customers are more involved in the company because they are buying the companys product at large quantity but all people in North America cannot buy the Apples products because the products are little luxurious. The company demands little higher for its products because the software of the product is hard (Du, Chen, 2014). Figure 4: Skimming and penetration pricing of Apple Source: (www.appleinc.com) Implementation Apple is treated as the strongest and valuable company in the world which maintains the strategy of premium pricing in the Market. Though Apple has new arrived in the electronic market in outside country, the company is running well in the market and people demand more for the products of Apple. It gives more reflection to the China because there is an issue of low wage rate and the government of China is trying to reduce the related problem. In future, it might be very successful more than today if the low wage problem may reduce (Chan Pun, 2013). Conclusion From the above discussion of Apple Inc, it has been concluded that the company is running well in the country and marketing mix is must maintained of the company. One of the largest assembling partners of the Apple Foxconn considered that the company is having a low functioning condition. From the discussion it has been considered that the company is possessing vital strength which may use to address more effective organizational weakness. The company has best product positioning and price skimming strategy in the country. The company is also facing competition in the market to make more production and sell them into the market. The companys products are directly related with the consumer and have direct channels with retail business. In order to make production at some specific places, the company needs to get approval of the government. In coming days the company can be more successful if it runs properly within the country. References Cotter, S. (2013).Class Assignment: ULC 257: Apple Inc(Doctoral dissertation, University at Buffalo Libraries). Yoffie, D. B., Rossano, P. (2012).Apple Inc. in 2012. Harvard Business School. Bergvall-Kreborn, B. and Howcroft, D., 2013, December. The Apple business model: Crowdsourcing mobile applications. InAccounting Forum(Vol. 37, No. 4, pp. 280-289). Elsevier. Blum, J. and Cullen, A., 2014. The Apple store and unconventional trademarks: how easy are they to enforce?.Journal of Intellectual Property Law Practice,9(12), pp.1008-1011. Chan, J., Pun, N. and Selden, M., 2013. The politics of global production: Apple, Foxconn and China's new working class.New Technology, Work and Employment,28(2), pp.100-115. Duhigg, C. and Kocieniewski, D., 2012. How Apple sidesteps billions in taxes.The New York Times,28, pp.1-5. Greenwald, G. and MacAskill, E., 2013. NSA Prism program taps in to user data of Apple, Google and others.The Guardian,7(6), pp.1-43. Liang, G., 2015. The FoxApple Partnership in the Global Value Chain: How Did Foreign Direct Investment and Contract Manufacturing Reshape the Landscape of the Electronics Industry?.VALUE ADDED IN TRADE, p.141. Fitzgerald, J., Neal Cavanaugh, R. B., Borden, N. (2014). CPR for the 4Ps Breathing New Life into the Marketing Mix. InInternational Academy of Business and Economics Conference. Adams, M. E. (2016).Beyond the Glass: Examining Wine Tasting Room Profitability Using the 4Ps of the Marketing Mix(Doctoral dissertation, Virginia Tech). Gershon, R. A. (2013). Digital media innovation and the Apple iPad: Three perspectives on the future of computer tablets and news delivery.Journal of Media Business Studies,10(1), 41-61. Toptal, A., etinkaya, S. (2015). The impact of price skimming on supply and exit decisions.Applied Stochastic Models in Business and Industry,31(4), 551-574. Du, P., Chen, Q. (2014). Skimming or penetration: Optimal pricing of new fashion products in the presence of strategic consumers.Annals of Operations Research, 1-21. He, B., Huang, H., Yuan, K. (2016). Managing supply disruption through procurement strategy and price competition.International Journal of Production Research,54(7), 1980-1999.

Report of Jedox Software

Question: Write a report on "Jedox Software". Answer: Summary Jedox is a client server software which has been based on creating a proper business intelligence with the performance management of the solutions through the systematic data. There have been cell-oriented figures with the in-memory OLAP server which has been for the planning, analysis and the reporting with the consolidation of the data. This pattern is for using the Microsoft Excel as it is properly able to use the specific spreadsheets with the use of the common browsers. The planning has been mainly done on the operational data with the focus on the downstream systems which covers the analysis form along with making evaluations as per the multi user-friendly front ends. There have been different software features which cover the business intelligence applications along with the OLAP analysis as well as the other reports which include the performance management and the demand planning. Introduction to Jedox, Jedox is a program which bridges the gap between the Business Intelligence and the corporate management with the hold of the data mining processes through a proper analysis of the actual and the future data planning and forecasting. This has been streamlines through the proper plans and the informed decision for the business. Jedox is able to enhance the capability of the visibility with the improved efficiency which is able to completely transform the data into the forms of the actionable information. This is able to hold the different levels of the management under the both strategic and the tactical management. The Jedox has been able to set up a proper structure with the focus on the different components and the OLAP memory based database. There have been balanced scorecards which are mainly administering the economic and the statistical stock data for consolidating the real time access with the faster accessing of the data. The API are set for the integration in the different so ftware environment. Descriptions of the key insights Jedox has been the one which is important for the planning and the processes of the operations. For this includes all the management related to the finance, sales and the project management. The range is based on the automotive manufacturer sector through promotional management and reporting at the cost level sectors to the business intelligence. Considering the case study of the Demo Inc, there is a need to focus on the different self-servicing of the BI which are familiar to hold the front end with the Excel add in and the web based spreadsheet portals. These are important for the new users for quickly running and writing the reports for answering the data questions. The budgeting and planning is based on holding the in-memory OLAP database where the Excel has been able to write back to the centralized database with the combined power of central base applications. The modelling, where Jedox has been using the tools of the business requirements form a KPI calculations through the se t of the business unit costs with holding the Activity Based Costing and the budgeting process. The integration of the data is generally employees through the hold of the ETL for the reading and the writing to the forms of the database patterns. There have been ERP, Salesforce and the Qlikview applications for the same. The Jedox has been working on the diversity and the applications for the different use case patterns for the deployment of the budgeting to the enterprise class solutions. This is able to handle the different prospective of the users with the hold of the scalability factors. With the changing process, there have been logical starting points where the BI tools does not completely allow for handling and writing back the functionality. These are set in the terms of the budgets, forecasts, planning as well as the handling the different cost collections methodologies. Jedox has been able to set and handle the steps for the incorporation of the disclosure management with t he visualization for the most well BI vendors who lack the visualization of the recovery of the different data features. The limited data recovery features are based on the integration with the third party products with the space available. This is able to handle the expertise in the form of the specialized forms as well as the limited options for the online training. We have been looking for the variety of the customers who are bale to program and implement the products of the Jedox based on the integrated planning and the budgeting. There have been simulation changes for the modularized structures with the complex calculation details. The OLAP has been set for the writing back as well as the different business rules calculations with the concept driven modelling. For the unified solution, there is a need to set up a proper plan and act towards the forecasting of the unified business intelligence details with the competitive edge management. The Jedox is based on handling the data discovery along with the written back process with the capturing and calculation of the present data values. This is evolved through the progress set for the ROI. The consolidation plan is mainly set for the handling of the lower data quality with the multiple source and the manual process analysis. There have been significance based on the optimized planning and the consolidations with the reporting which focus on the growth structure and analysis. Jedox has been able to find a proper relationship with the interactive visualization to properly discover the insights and the understanding of the strategy behind all the scorecards. The Jedox is able to eliminate the Excel chaos as well as adjust the reports for keeping the setup with the control of all the dynamic dashboards with the success charts. There have been dynamic dashboards with the success charts for the sharing and the collaboration of the data. Description of the Jedox functionalities employed For the implementation of the Jedox, there have been different data driven operations with the short term planning as well as the strategic planning setup which are mainly to handle the forecasts as well as the scenario planning. The consolidation of the features are based on currency management as well as the reporting of the audit trails. There have been different multi-current management systems with the financial reporting and handle excel based structures for the automated board and the analytics features. Demo Inc. needs to focus on handling the capturing values from all the investments based on the business analytics capacity. For this, there is a need for a proper material which is mainly set for the deployment of the functionalities. The key strengths are mainly to hold the functionalities with the excel interface where the data is modified in the real time and the users can easily switch from the vew of the consolidated data pattern. There have been different additional features of the model which are mainly to handle and create the budgets for the simulation of the applications. The major components of the JEDOX are mainly to handle the institutive write-back with the streamlining of the processes which are mainly for the capturing and the calculation of the data. For this, there have been excel add-in for handling the communication with the front-end capability of the linking of the different number of the workspaces. The work clients can only work on the data centralization with the allowing of all the local reports to be completely converted into the server based applications. These are mainly to analyze the data of the company with the power of computing and memory. The tools of the extraction load import t he data automatically with the SAP interface. Jedox has been mainly for handling the power of computing with the OLAP calculations for the acceleration of the GPU components as well as the activation by the server. There have been different extraction tools which are for the handling of the different current relational database systems like the Oracle, MySQL and the other links of the JDBC interface. The different adhoc analysis and the productive analytics are mainly for proper reporting structure with the automatic scheduling of the reports. The dashboard is set with the graphic benchmark tools and the performance measurements where the major supportive features are the email phone and the other tutorials. For a better performance, there have been performance based on the demand planning as well as the budgeting process. The business intelligence is based on the different versions where the major focus has been on the self-service functionalities in planning and holding the different capabilities. The price discrimination for the goods and the services is based on fixing the costs and the variable costs and demand curve. For this, there is a need to identify the maximization of the profits which are set under the offered lower prices to the new customers. There have been search and the transaction of the cost efficiency with the greater focus on the switching which is seen to b e more costly for the customers. The price discrimination is able to improve the factors relating to the cost ownership as well as the switching costs which are based on the using of the data mining techniques with the competitive advantages. Recommendations to the CEO For the appropriate recommendations, there is a need for the good lock-in value position with the focus on the sophisticated business intelligence tools. These are mainly for the tailoring of the credits as well as the market exploitation. The CEO, should be focusing on the entities with the managerial experimentations of the different issues as well as the factors which are major reasons for the handling of the loss and the volumes of the customer complaints. There have been significance of different pressure from the stakeholders and the other areas related in the stock value growth. The CRM is able to handle the accounts along with setting the services which are important for the customer ability to pay and make good recommendations to allow the customer in price negotiation and the modification in the terms of the payment. The autonomy is mainly set for the subsidiary power for handling the market which is completely depending upon the technology and the advancement setup of the different opportunities. The Jedox needs to work on the complementariness which bundles all the goods and the services which are able to provide a better offering as well as the evolution of the e-commerce. For this, there have been positions where there are companies employees through the lock-in and the novelty factors. The applications are the Mail-Stream optimization which are able to reduce the cost for the prints and the mails. Hence, for this, there have been building of the applications where there are DM system process which could not meet the appropriate requirements of the payment and the other exceeding credit card limits. There have been different use of the high switching costs which is not affecting the customer satisfaction. These are able to tailor the products and the other credit services to the customers with the higher level of the satisfaction and the loyalty. The factors for the success are mainly in the mail order business which do not guarantee about the suc cess on the online e-commerce. The running of the subprime credit business are mainly without any BI and the CRM and so the CEO needs to focus on the above perspectives so that he is able to manage and set the company with proper objectives and compliance. Reference Raue, K. (2003).U.S. Patent Application No. 10/633,221. SEBASTIAN VIGAR, J. A. N. (2009).Developing dynamic website for PT. RPI Technologies(Doctoral dissertation, BINUS). Tănăsescu, A. (2015). The Role of Multidimensional Databases in Modern Organizations.Petroleum-Gas University of Ploiesti Bulletin, Technical Series,67(2). Bahrami, M., Singhal, M. (2015). The role of cloud computing architecture in big data. InInformation Granularity, Big Data, and Computational Intelligence(pp. 275-295). Springer International Publishing. Gounder, M. S., Iyer, V. V., Al Mazyad, A. (2016, March). A survey on business intelligence tools for university dashboard development. In2016 3rd MEC International Conference on Big Data and Smart City (ICBDSC)(pp. 1-7). IEEE. Joshi, P. (2015). Analyzing Big data tools and deployment plarforms.Int J Multi Approach Studies,2, 45-56. Fuerstenau, D., Glaschke, C. (2015). Weighting of Integration Qualities in IS Architectures: A Production Case. Shukla, R. K., Pandey, P., Kumar, V. (2015). Big data frameworks: at a glance.Int. J. Innovations Adv. Comput. Sci. IJACS,4(1), 169-175. Bordawekar, R., Blainey, B., Puri, R. (2015). Analyzing Analytics.Synthesis Lectures on Computer Architecture,10(4), 1-124. Grover, P., Johari, R. (2015, April). BCD: BigData, cloud computing and distributed computing. InCommunication Technologies (GCCT), 2015 Global Conference on(pp. 772-776). IEEE. Alksnis, G., Asnina, E., Finke, A., Kirikova, M. (2015). Lessons Learned from Experimental Prototype Development for KPI Acquisition and Modeling from Legacy ERP Systems. InEnterprise and Organizational Modeling and Simulation(pp. 155-170).