OPS 5095 SYLLABUS - 2875 Words

NOVA SOUTHEASTERN UNIVERSITY H. Wayne Huizenga School of Business and Entrepreneurship Course Syllabus OPS 5095 – Service Operations Management Online Format Winter 2014 Course Blackboard Website: https://sharklearn.nova.edu I. INSTRUCTOR Dr. Frank Wolf wolff@nova.edu 802 388 9911 II. COURSE DESCRIPTION This course focuses on services management in general and service operations in particular. It explores the elements that unite services, that differentiate service processes from non-service processes and that differentiate various types of services from each other. Customers generally participate in the service process, often with direct and uncensored interactions with employees and facilities. The resulting†¦show more content†¦Students are strongly encouraged to visit one of the physical locations and/or take advantage of the vast electronic library available for research. For more information, please visit http://www.nova.edu/library. Please note that all required and recommended materials should be referenced in APA style. VI. GRADING SCALE A. Grading Scale for this course 94-100 A 93-89 A- 88-85 B+ 84-82 B 81-78 B- 77-74 C+ 73-70 C Performance Criteria Basic (2 pt)* Developing (3.25 pts)* Proficient (4.0 pts)* Accomplished (4.5 pts)* Exemplary (5 pts)* Score Identifies and describes problem/s effectively (CC1) Does not state problem(s) or identify symptoms, critical factors and current state in Background discussion. Somewhat states problem(s) in multiple sentences. May identify symptoms, critical factors and current state in Background discussion. States problem(s) in multiple sentences. Identifies symptoms, critical factors and current state in Background discussion. States problem(s) clearly in one sentence. Identifies symptoms, critical factors and current state in Background discussion. States problem(s) clearly and concisely in one sentence. Effectively and completely identifies symptoms, critical factors and current state in Background discussion. Applies operational management models (CC3) Does not apply operational models, course content, and outside research to support position.Show MoreRelatedPorcini S Pronto Final Essay2039 Words   |  9 Pagesï » ¿H. Wayne Huizenga Graduate School of Business and Entrepreneurship Nova Southeastern University Assignment for Course: OPS 5095 – Service Operations Management    Submitted to: Dr. Thomas Griffin Submitted by: Luxuan Xie Date of Submission: Aug 31, 2014 Title of Assignment: Porcinis Pronto CERTIFICATION OF AUTHORSHIP: We certify that we the authors of this paper. Any assistance we received in its preparation is fully acknowledged and disclosed in the paper. We have also cited any sources from which